We call the inbound leads already in your CRM, triage intent, and guide patients through your booking portal live. Not marketing. Not cold calling.
1
Your marketing generates leads — they land in your CRM as usual.
2
Your marketing generates leads — they land in your CRM as usual.
3
Your marketing generates leads — they land in your CRM as usual.
2–10 minutes
87%*
15–30%*
*Based on average client performance data.
The problem
Between “enquiry received” and “patient in the diary”, something breaks.
Leads arrive. Hours pass. Days pass. By then, they’ve booked elsewhere or gone cold.
One call, no answer, move on. That’s not a system — that’s hope.
Your front desk handles walk-ins, emergencies, and existing patients. New leads wait.
“I want straighter teeth” isn’t a booking. Someone has to triage intent and guide them to the right consult.
You have online booking. Patients still don’t complete it. They need someone on the line walking them through.
Most practices blame “lead quality”. The real issue: speed, persistence, and someone to hold their hand through booking.
We’re the operational layer between your marketing and your diary. We handle the calling, triaging, and booking — so your team can focus on patients already in the chair.
They say “I want straighter teeth” or “I saw your ad.” They don’t know which treatment is right. They need guidance, not a sales pitch.
We don’t ‘sell Invisalign’ — we book the right consult for the patient.
The scope
Your marketing brings leads in. We turn them into booked patients.
We only call leads that are already in your CRM from your own marketing. If you don't have inbound leads flowing, we can't help yet.
Everything you need to convert CRM leads into booked appointments.
New inbound CRM leads get called quickly — speed-to-lead is our priority.
Multiple contact attempts over a defined window [X attempts over Y days — agreed at onboarding].
Every touchpoint logged with status + notes. Full audit trail of every lead’s journey.
Contact rate, booked rate, deposit taken (where enabled), reasons not booked — clear accountability.
Aligned to your approved wording. No overpromising. No clinical claims.
Trust proof
“We’ve been using Chair Connect alongside our paid marketing lead gen, and it’s worked a treat. Our receptionists now focus on what really matters, and the external team here book new patients in. Would recommend to anyone in the dental industry 100%!”
Practice Manager
Lancashire Smile Clinic
“We recently used Chair Connect whilst we recruited somebody internally for 3 months and I must say I was totally surprised. They fully understand our language (Dentistry) and started booking our leads within the first week. Thank you!”
Practice Manager
Ashbourne Road Dental
Volume drives workload, not treatment type. We charge by the number of leads you need converted
41–80 leads/mo
/month + VAT
81–120 leads/mo
/month + VAT
121–200 leads/mo
/month + VAT
Running an open day or adding campaigns that spike lead volume? We'll agree a temporary volume band or booster add-on so service quality doesn't drop.
For Chair Connect to work effectively, your practice needs to have these in place.
Name + phone + timestamp + source flowing in. We strongly recommend using ours.
A working portal we can guide patients through to book their consultation.
Ideally reserved consult slots weekly — we can't book if there's no availability.
Patient pays via your website. We never take card details over the phone.
Clear guidelines on treatment claims and pricing. No overpromising.
Clear answers to common questions about how Chair Connect works.
No. We don’t generate leads or run advertising. We only work with inbound leads that are already in your CRM — leads you’ve already paid to acquire. We’re the operational conversion layer that turns those leads into booked appointments.
No. Where deposit is enabled, we guide the patient through your website’s checkout flow while on the call. They enter their own card details into your secure payment portal. We never handle, record, or process card details verbally.
Every uncalled lead is revenue walking away. Every slow follow-up is a patient booking elsewhere. Let’s fix the leak.
